Effective communication is a key to a successful business. In the past, there were few options for integrated communication between devices. It was on your phone or on your computer, but being able to see a message from both was not going to happen very easily.
Today it is possible to have integrated instant messaging between all users on a network. One instant messaging id can be used across multiple platforms and the previous messages can be viewed easily from any device. This makes communication much simpler and more effective.
Instant messaging is perhaps one of the most efficient ways to communicate quickly with one or several people at a time. It conveys a sense of urgency that email does not and is more comparable to a conversation whereas an email is closer to writing letters back and forth.
Customers are always looking for what will give them the best results quickly. Everything is about speed, so making use of instant messaging platforms to enhance the speed at which your business can communicate.
Another advantage to instant messaging is that all activity can be logged which is useful, and depending on the business type possibly even a requirement. Done right, instant messaging can be a very useful tool to enhance the productivity of a business.
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